Terms & Conditions

Welcome to Smart Connected Solutions!

These Terms and Conditions (“T&Cs”) govern your use of the services provided by Smart Connected Solutions (“we,” “us,” “our”) for smart home technology solutions, including consultations, installations, and ongoing support (“Services”). By engaging with our Services, you agree to be bound by these T&Cs.

1. Services

1.1 Scope: Our Services include smart technology integrations within homes, consultations on available smart solutions, installation, and support.

1.2 Modifications: We reserve the right to modify or discontinue any Service with or without notice. Any changes will be communicated in a timely manner.

2. Customer Responsibilities

2.1 Access & Permissions: You agree to provide us with access to your property and information on existing infrastructure as needed.

2.2 Accuracy of Information: You are responsible for providing accurate information about your property and requirements.

3. Pricing and Payment

3.1 Quotes: We provide quotes based on the agreed scope of work. Additional services requested outside of this scope may incur additional charges.

3.2 Payment Terms: Payment is due as outlined in your individual contract. Failure to meet payment deadlines may result in service suspension.

3.3 Refunds: Refunds are only available in cases of service failure or as otherwise specified in the contract.

4. Intellectual Property

4.1 Ownership: All proprietary materials, designs, and installations provided by us are the property of [Your Company Name] until payment is complete.

4.2 Use of Software: Software licensed as part of the Service remains the property of its respective owners and is subject to third-party license agreements.

5. Warranty & Support

5.1 Warranty: We provide a limited warranty on parts and labor for installations for [duration, e.g., 1 year]. This warranty does not cover damage due to misuse, unauthorized alterations, or external factors.

5.2 Support: We offer ongoing support as outlined in your service agreement, including troubleshooting and maintenance within the warranty period.

6. Limitation of Liability

6.1 Exclusions: We are not liable for indirect, incidental, or consequential damages resulting from the use or installation of our Services.

6.2 Maximum Liability: Our liability is limited to the cost of the Services provided.

7. Termination

7.1 By Us: We reserve the right to terminate Services if you breach these T&Cs.

7.2 By You: You may terminate Services with prior written notice, subject to any fees outlined in your individual agreement.

8. Governing Law

These T&Cs are governed by the laws of the UAE. Any disputes will be handled exclusively in the courts of UAE.