Privacy Policy

Welcome to Smart Connected Solutions!

Smart Connected Solutions (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, and smart home solutions (collectively, “Services”).

1. Information We Collect

1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment information when you engage with our Services or make inquiries. 1.2 Technical Data: When you visit our website, we automatically collect technical data (e.g., IP address, browser type, device information) to improve your online experience. 1.3 Smart Home Data: As part of our Services, we may collect and store data from devices installed in your home (e.g., usage data, system status, performance metrics) to ensure proper functioning and support.

2. How We Use Your Information

2.1 Service Delivery: We use your information to provide, support, and improve our Services, including installation, maintenance, and customer support. 2.2 Communication: We may use your contact information to send you updates, service notifications, and responses to inquiries. 2.3 Improvement and Analytics: We analyze usage patterns and technical data to improve our Services and enhance user experience. 2.4 Compliance and Legal: We may use your information to comply with applicable laws, regulations, and requests from legal authorities.

3. Sharing of Information

3.1 Service Providers: We may share information with third-party service providers who assist in the delivery of our Services (e.g., payment processors, subcontractors). 3.2 Legal Requirements: We may disclose information if required by law or to protect our rights, customers, or others’ safety. 3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. However, please be aware that no data transmission or storage system is completely secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Update: You have the right to access, correct, or update your personal information. 6.2 Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications. 6.3 Data Deletion: You can request the deletion of your personal information by contacting us, subject to legal obligations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware of any such data, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.